A: XILMART is a global e-commerce platform offering a wide range of products, from electronics and fashion to home essentials and more.
A: XILMART operates internationally, with warehouses and shipping partners in multiple countries to ensure fast and reliable delivery.
A: Click on 'Sign Up' at the top right corner of our website, fill in your details, and verify your email to start shopping.
A: We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and various international payment gateways.
A: Orders can be modified or canceled within 1 hour of placement. After processing, changes are not guaranteed.
A: Once your order is shipped, you will receive a tracking number via email and can track it on our website under 'My Orders.'
A: Yes, we ship worldwide! Shipping fees and delivery times vary by country.
A: Standard shipping takes 7-15 business days, while fast shipping takes 3-7 business days, depending on your location.
A: Customs fees and import taxes may apply depending on your country’s regulations. Buyers are responsible for these charges.
A: We accept returns within 14 days of delivery. Items must be unused, in original packaging, and with proof of purchase.
You can also check our Shipping Policy.
A: Contact our support team with your order details, and we will guide you through the refund process.
A: Refunds are processed within 5-10 business days after receiving the returned item.
A: Yes, we only source products from trusted brands and verified suppliers.
A: You can sign up for restock notifications by clicking the 'Notify Me' button on the product page.
A: You can reach us via email, live chat, or our support ticket system available on our website.
A: Yes, all transactions are secure, and we offer dispute resolution for any issues with orders.
We are here to help you. If you can't find the information you need, please contact us directly. Our team is ready to help you.
